FAQS

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Can you confirm my order has been delivered?

If you haven’t received an order confirmation and are wanting to know if your order has been received by Daisy Lane Flowers, please call our friendly staff on 0474 440 674.

If you are wanting to know if your intended recipient has taken delivery or get an updated delivery time, please be aware that we don't have to ability to track your order, so unfortunately we are unable to provide you with a delivery confirmation or expected time of delivery.

Should you have reason to be concerned that your order hasn’t been delivered on the nominated day please check your order confirmation to ensure the correct address was provided and then please confirm with your intended recipient that they aren’t in receipt of their gift. Be sure to have them check that it hasn’t been left at a front or back door that may not get used. Whilst we understand that this can be an uncomfortable call to make, we often find that there are reasons why the recipient hasn’t phoned you immediately upon receipt. Should the address be correct and you’ve spoken to the recipient who has confirmed they are not in receipt of your gift, please contact us on 0474 440 674 and one of our staff members will be more than happy to investigate the matter further.

What is the difference between standard, classic and deluxe?

We offer our customers the opportunity to upgrade selected bouquets and arrangements from the standard size (as pictured) to our classic or deluxe sizing. An upgrade enables our florist to individually select more beautiful blooms to add to your chosen item to the value paid.

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